Frequently Asked Questions

How do I request samples?

You can order samples online under Contact > Request Color Samples, or email sales@premiereurocase.com.

                                                                                                                   

What is your lead time?

We offer a competitive 5-day lead time on all standard orders of panels; cut-to-size parts including slab, 3-piece, and 5-piece doors; miter folds; and peel & stick (PSA) sheets. Loose acrylic and vinyl sheets have a 2-day lead time. Laser and non-laser edgebanding have a 1-day lead time. 

                                                                                                                   

Do you have a minimum quantity on orders?

No, we do not have order minimums on standard colors. Specialty requests like a nonstandard melamine backer may have minimums, additional costs, and longer lead times.

                                                                                                                   

Where can I buy your products?

Cut-to-size components, edgebanding, loose sheets, and PSA sheets can be purchased through our online ordering system. Customers buying panels in areas with distribution should go through their distributor, customers in an area without distribution can buy panels directly.

                                                                                                                   

How do I get pricing?

Customers set up with online ordering can get real-time quotes through the portal. For other pricing inquiries, please contact sales@premiereurocase.com.

                                                                                                                   

How do I become a customer?

Click the ‘Online Ordering' link in the main menu and submit your application. Your account will be reviewed, and you will be notified of your status within one business day.

                                                                                                                   

Are your products government compliant?

Our particleboard and MDF comply with EPA TSCA Title VI and CARB ATCM 93120 emission standards.

                                                                                                                   

Where do you ship?

We ship to commercial businesses throughout the United States and Canada. Companies should have a forklift and loading dock to receive shipments. International shipments must arrange their own freight.

                                                                                                                   

Can I get custom colors of Reflekt high gloss and UltraMatte?

Custom colors require a minimum purchase order and have extended lead times that are date-driven by our supplier’s production schedule. Color development, approvals, and shipping should be planned a minimum of 6 months out.

                                                                                                                   

Do you offer additional sizes other than ¼” and ¾”?

Additional thicknesses can be ordered but may have minimums, additional costs, and longer lead times. 

                                                                                                                   

Can Reflekt high gloss be used for a dry-erase board?

Yes, Reflekt has a dry-erase certification that scientifically proves it’s very suitable for dry-erase board use.

                                                                                                                   

Can your products be used for horizontal surfaces?

It is recommended for vertical surface applications but can be used horizontally for display use.